About
Converso is redefining the customer support landscape with its AI-powered helpdesk solution designed to significantly reduce the workload of human agents. By effortlessly integrating AI agents into the support system, organizations can witness a remarkable decrease in the volume of insurance policy queries—by at least 50%. This innovative approach not only enhances productivity but also allows human agents to focus on more complex problems, thereby elevating overall service quality amidst growing demand.
Highlights
The AI agents deployed by Converso deliver first-line customer support, providing accurate and timely responses to common inquiries sourced from comprehensive company data. Customers benefit from a seamless experience as their queries are resolved instantly, boosting satisfaction and trust in the service. Messages from AI agents are organized in a team inbox, ensuring continuity without customers needing to repeat previous interactions.
For more in-depth inquiries, human agents are readily available to step in, making communication fluid and personalized. Additionally, users will soon enjoy the convenience of a customer portal, granting them access to chat histories and documents at their leisure.
Converso empowers businesses to effortlessly onboard AI agents tailored to their specific needs, with options to build their AI assistants on platforms like OpenAI or Voiceflow without requiring coding expertise. By embracing this transformative technology, organizations can streamline their support systems, enhance responsiveness, and usher in a new era of customer service excellence.