About
Agentforce empowers businesses to elevate their customer support by deploying autonomous AI agents that work 24/7. These agents are designed to be proactive and autonomous, providing specialized assistance tailored to the needs of employees and customers alike. By equipping each agent with trusted data and a clear understanding of their roles, businesses can ensure that tasks are executed seamlessly and effectively. Whether addressing customer inquiries or supporting internal teams, Agentforce agents deliver consistent and reliable performance.
Highlights
The versatility of Agentforce agents allows them to operate across various channels, including CRM systems, websites, mobile apps, and communication platforms like Slack. This broad capability ensures that support is not limited to any single platform, seamlessly integrating into existing workflows. Each agent functions with predefined actions that respond to specific triggers, enabling quick responses to customer needs while maintaining operational efficiency. Furthermore, these agents are backed by structured guardrails to ensure proper authorization and security, promoting a safe interaction environment.
With pre-built templates available, setting up a Service agent that can manage customer inquiries has never been easier. Businesses can customize these agents rapidly with low-code solutions to meet unique requirements. For sales teams, the Sales Development Representative (SDR) agents can autonomously respond to potential client inquiries, handle object management, and even schedule meetings—all in real-time. This empowers teams to focus on higher-value tasks while maintaining excellent customer engagement.